Shipping policy

Thank you for shopping with MyPawesomePet! Each order is handcrafted with care to create a truly one-of-a-kind keepsake. Below are the terms and conditions that make up our Shipping Policy.

Shipment Processing Time

All orders go through a detailed custom crafting process before shipping:

  • Design & Artist Review (0–3 Days from Order): Our artists carefully review your pet’s photo and personalization details to ensure every unique feature is captured.

  • Engraving & Quality Assurance (4–9 Days from Order): Your jewelry is engraved, polished, and packaged. This stage ensures your piece meets our high-quality standards.

  • Shipping & Delivery (Beyond 9 Days): Once your order passes inspection, USPS typically picks it up within 1 business day. Shipping usually takes 4–7 business days within the U.S.

Overall, most orders are processed and shipped within 7–10 business days (excluding weekends and holidays). Please note that during high-volume periods, processing may take slightly longer.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic orders are shipped via USPS Priority Mail, which typically takes 4–7 business days after production.

  • International delivery may take 6–10 business days, depending on destination and customs clearance times.

Shipment Confirmation & Tracking

Once your order ships, you will receive a Shipment Confirmation email with your tracking number. Tracking updates typically become active within 24 hours.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the customer’s responsibility and are not included in the product price or shipping fee.

Damages & Lost Packages

We take care to package your order securely, but we are not liable for products damaged or lost during transit. If your package arrives damaged, please contact the carrier directly to file a claim.

To complete a claim, be sure to:

  • Save all packaging materials and damaged goods

  • Provide your tracking information when filing with the carrier

If you need assistance with this process, our support team is happy to help guide you—just email us at support@mypawesomepet.com.