Refund policy
At MyPawesomePet, every piece of jewelry is custom-made with your pet’s photo and name, making it truly one-of-a-kind. Because of this personalization, we have a few guidelines around cancellations, refunds, and exchanges.
Returns
Due to the nature of personalized items, we cannot accept returns once your order has been processed and sent to production.
If you wish to cancel, please contact us as soon as possible after placing your order. Orders that have not yet been processed are eligible for a full refund.
Exchanges
If your item has already been crafted and shipped, it is not eligible for a refund, but may qualify for an exchange under the following conditions:
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The product arrives damaged or defective
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There is an error with the engraving or personalization (e.g., wrong name, wrong photo)
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You received the wrong item
We want you to be 100% happy with your piece. If there’s an issue, reach out to us at support@mypawesomepet.com, and our team will assist you on a case-by-case basis.
Additional Non-Returnable Items
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Gift cards
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Final sale items (if noted at purchase)
Proof of Purchase
To complete your exchange, we require your order number, receipt, or proof of purchase.
Refunds (if applicable)
Once your cancellation request is received and approved, we’ll notify you by email. If eligible, your refund will be processed back to your original method of payment within 5–10 business days (processing times may vary depending on your bank or credit card provider).
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company—it may take time before your refund is officially posted.
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Contact your bank—there is often a short processing delay.
If you’ve completed these steps and still haven’t received your refund, please contact us at support@mypawesomepet.com.
Shipping for Exchanges
To arrange an exchange, please contact us first at support@mypawesomepet.com. We’ll provide the return address and next steps.
Depending on where you live, the time it may take for your exchanged product to reach you will vary. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
